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Success factors of quality management in higher education: intended and unintended impacts

Brennan, John (2018). Success factors of quality management in higher education: intended and unintended impacts. European Journal of Higher Education, 8(3) pp. 249–257.

DOI (Digital Object Identifier) Link: https://doi.org/10.1080/21568235.2018.1474776
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Abstract

Expanded and increasingly diversified systems of higher education are generally differentiated vertically and/or horizontally. National quality management systems attempt to identify both kinds of differences in quality and standards across their higher education systems. But different quality management systems and processes can pose different questions about such differences and provide different answers. In so doing, they can change what is regarded as important in higher education. Institutions respond to the perceived requirements of quality management with either change and innovation or with compliance and conformity. Institutional policies may change. Cultures of quality can be either strengthened or weakened. Impacts on quality differ, with unintended impacts often more significant than the intended ones.

Item Type: Journal Item
Copyright Holders: 2018 Informa UK Limited, trading as Taylor & Francis Group
ISSN: 2156-8243
Keywords: Higher education; quality management; types of impact
Academic Unit/School: Other Departments > Centre for Higher Education Research and Information (CHERI)
Other Departments
Item ID: 55249
SWORD Depositor: Jisc Publications-Router
Depositing User: Jisc Publications-Router
Date Deposited: 01 Jun 2018 09:32
Last Modified: 07 Dec 2018 11:07
URI: http://oro.open.ac.uk/id/eprint/55249
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