Fernandez, Miriam; Dickinson, Tom and Alani, Harith
(2017).
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| DOI (Digital Object Identifier) Link: | https://doi.org/10.1007/978-3-319-67217-5_18 |
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| Google Scholar: | Look up in Google Scholar |
Abstract
Police forces in the UK make use of social media to communicate and engage with the public. However, while guidance reports claim that social media can enhance the accessibility of policing organisations, research studies have shown that exchanges between the citizens and the police tend to be infrequent. Social media usually act as an extra channel for delivering messages, but not as a mean for enabling a deeper engagement with the public. This has led to a phenomena where police officers and staff started to use social media in a personal capacity in the aim of getting closer to the public. In this paper, we aim to understand what attracts citizens to engage with social media policing content, from corporate as well as from non-corporate accounts. Our approach combines learnings from existing theories and studies on user engagement as well as from the analysis of 1.5 Million posts from 48 corporate and 2,450 non-corporate Twitter police accounts. Our results provide police-specific guidelines on how to improve communication to increase public engagement and participation.
| Item Type: | Conference or Workshop Item | ||||||
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| Copyright Holders: | 2017 Springer International Publishing AG | ||||||
| ISBN: | 3-319-67217-7, 978-3-319-67217-5 | ||||||
| Project Funding Details: |
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| Keywords: | Social media; evidence-based policing; engagement | ||||||
| Academic Unit/School: | Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi) Faculty of Science, Technology, Engineering and Mathematics (STEM) |
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| Research Group: | Centre for Policing Research and Learning (CPRL) Centre for Research in Computing (CRC) |
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| Item ID: | 51174 | ||||||
| Depositing User: | Miriam Fernandez | ||||||
| Date Deposited: | 06 Oct 2017 15:26 | ||||||
| Last Modified: | 07 Dec 2018 11:19 | ||||||
| URI: | http://oro.open.ac.uk/id/eprint/51174 | ||||||
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