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Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System

Samiotis, Konstantinos; Stojanovic, Nenad and Ntioudis, Spyridon (2014). Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System. Electronic Journal of Knowledge Management, 12(3) pp. 195–205.

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URL: http://www.ejkm.com/volume12/issue3
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Abstract

The improvement of governments’ efficiency has gained great importance and validity especially in the current times of economic downturn. E-Government constitutes the most contemporary techno-managerial proposition in the track of possible interventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real-life cases, the paper describes the conception and the realization of an IT artefact together with its methodological appeals aiming at improving information access and delivery and thus PAs’ decision making capacity. Our proposition constitutes a novel approach for managing users’ attention in knowledge intensive organizations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event-Condition-Action) rules with ontologies. The technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System.

Item Type: Journal Item
ISSN: 1479-4411
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for People and Organisations
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 51054
Depositing User: Konstantinos Samiotis
Date Deposited: 20 Sep 2017 14:16
Last Modified: 07 Dec 2018 18:46
URI: http://oro.open.ac.uk/id/eprint/51054
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