The Open UniversitySkip to content

Learning from Incidents Questionnaire (LFIQ): The validation of an instrument designed to measure the quality of learning from incidents in organisations

Littlejohn, Allison; Margaryan, Anoush; Vojt, Gabriele and Lukic, Dane (2017). Learning from Incidents Questionnaire (LFIQ): The validation of an instrument designed to measure the quality of learning from incidents in organisations. Safety Science, 99(A) pp. 80–93.

Full text available as:
PDF (Accepted Manuscript) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (442kB) | Preview
DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


Effective learning is essential for a safe workplace. Through learning from incidents (LFI), knowledge is applied and embedded within the work environment in ways that can prevent future incidents. In order to improve their LFI processes, such as incident reporting and analysis, or the dissemination of investigation outputs, organisations need an instrument that allows them to diagnose the quality and effectiveness of their LFI processes, making sure that LFI leads to positive safety outcomes. This paper outlines an instrument that measures the quality of LFI processes and practices: the Learning from Incident Questionnaire (LFIQ). The LFIQ identifies employees’ perceptions and experiences of LFI processes and practices. This paper describes the validation of the LFIQ instrument via a pilot study conducted at two energy companies involving 781 participants. Through factor analysis the instrument was shown to have sufficient validity to become a useful tool for industry; by gaining insight into employees’ perspectives on LFI, frontline managers and supervisors can have evidence on which to base improvements to the local work environment and prioritise areas for improvement.

Item Type: Journal Item
Copyright Holders: 2017 Elsevier
ISSN: 0925-7535
Project Funding Details:
Funded Project NameProject IDFunding Body
Sensemaking and Learning From IncidentsNot SetEnergy Institute
Keywords: Learning from incidents; Health and safety; Learning from errors; Organisational learning
Academic Unit/School: Institute of Educational Technology (IET)
Research Group: Health and Wellbeing PRA (Priority Research Area)
Item ID: 50576
Depositing User: Allison Littlejohn
Date Deposited: 17 Aug 2017 13:38
Last Modified: 26 Jan 2020 00:20
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Download history for this item

These details should be considered as only a guide to the number of downloads performed manually. Algorithmic methods have been applied in an attempt to remove automated downloads from the displayed statistics but no guarantee can be made as to the accuracy of the figures.

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU