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ISIR: Informed sensitised intelligent response - A PSS conceptual design framework using service characteristics

Hussain, Romana Salmah; Lockett, Helen; Kingston, Jenny; Alcock, Jeff and Vasantha, Gokula (2010). ISIR: Informed sensitised intelligent response - A PSS conceptual design framework using service characteristics. In: Advances in Production Management Systems, 11- 13 October 2010, Cernobbio, Italy.

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Abstract

This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.

Item Type: Conference or Workshop Item
ISBN: 88-6493-007-8, 978-88-6493-007-7
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Item ID: 49625
Depositing User: Helen Lockett
Date Deposited: 03 Aug 2017 12:40
Last Modified: 07 Sep 2017 08:36
URI: http://oro.open.ac.uk/id/eprint/49625
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