ISIR: Informed sensitised intelligent response - A PSS conceptual design framework using service characteristics

Hussain, Romana Salmah; Lockett, Helen; Kingston, Jenny; Alcock, Jeff and Vasantha, Gokula (2010). ISIR: Informed sensitised intelligent response - A PSS conceptual design framework using service characteristics. In: Advances in Production Management Systems, 11-13 Oct 2010, Cernobbio, Italy.

Abstract

This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.

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