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Product Service Systems and supply network relationships: an exploratory case study

Lockett, Helen; Johnson, Mark; Evans, Steve and Bastl, Marko (2011). Product Service Systems and supply network relationships: an exploratory case study. Journal of Manufacturing Technology Management, 22(3) pp. 293–313.

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DOI (Digital Object Identifier) Link: https://doi.org/10.1108/17410381111112684
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Abstract

Purpose
- In recent years there has been increasing interest in Product Service Systems (PSSs) as a business model for selling integrated product and service offerings. To date, there has been extensive research into the benefits of PSS to manufacturers and their customers, but there has been limited research into the effect of PSS on the upstream supply chain. This paper seeks to address this gap in the research.

Design/methodology/approach
- The research uses case-based research which is appropriate for exploratory research of this type. In-depth interviews were conducted with key personnel in a focal firm and two members of its supply chain, and the results were analysed to identify emergent themes.

Findings
- The research has identified differences in supplier behaviour dependent on their role in PSS delivery and their relationship with the PSS provider. In particular, it suggests that for a successful partnership it is important to align the objectives between PSS provider and suppliers.

Originality/value
- This research provides a detailed investigation into a PSS supply chain and highlights the complexity of roles and relationships among the organizations within it. It will be of value to other PSS researchers and organizations transitioning to the delivery of PSS

Item Type: Journal Item
Copyright Holders: 2011 Emerald Group Publishing Ltd.
ISSN: 1741-038X
Project Funding Details:
Funded Project NameProject IDFunding Body
EPSRC GrantEP/E001874/1Cranfield Innovative Manufacturing Research Centre
Keywords: Product management; Supply; Supplier relations; Product life cycle
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Item ID: 49622
Depositing User: Helen Lockett
Date Deposited: 19 Jun 2017 14:58
Last Modified: 19 Jun 2017 15:07
URI: http://oro.open.ac.uk/id/eprint/49622
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