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RE-PROVO: an evaluation of gamification in a law enforcement organization

Alexandrova, Assia; Rapanotti, Lucia and Horrocks, Ivan (2016). RE-PROVO: an evaluation of gamification in a law enforcement organization. In: Proceedings of the Workshop on Fictional Game Elements 2016 (Rapp, Amon; Cena, Federica; Hopfgartner, Frank; Hamari, Juho and Linehan, Conor eds.), Austin, Texas.

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Abstract

Government organizations rely extensively on legacy systems for their operations. When such systems are phased out, the new applications which replace them often replicate legacy functionality unnecessarily, resulting in inefficiencies and missed opportunities for innovation. A prototype of an online discussion game designed to promote the analysis and critique of functional requirements for legacy system replacement and encourage creativity, was evaluated in a local law enforcement agency. The preliminary findings of the evaluation are discussed, and the potential effects of gamification on the future of organizational communications and decision-making are considered.

Item Type: Conference or Workshop Item
Copyright Holders: 2016 The Authors
ISSN: 1613-0073
Extra Information: Proceedings of the Workshop on Fictional Game Elements 2016 co-located with The ACM SIGCHI Annual Symposium on Computer-Human Interaction in Play (CHI PLAY 2016)
Keywords: requirements engineering; legacy systems; gamification; bureaucracy; public sector; human-centered computing: social engineering (social sciences); human factors
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Related URLs:
Item ID: 49589
Depositing User: Lucia Rapanotti
Date Deposited: 21 Jun 2017 12:56
Last Modified: 01 Nov 2017 15:49
URI: http://oro.open.ac.uk/id/eprint/49589
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