The Open UniversitySkip to content
 

Understanding Accessibility as a Process through the Analysis of Feedback from Disabled Students

Coughlan, Tim; Ullmann, Thomas Daniel and Lister, Kate (2017). Understanding Accessibility as a Process through the Analysis of Feedback from Disabled Students. In: W4A'17 International Web for All Conference, ACM, New York, USA, (In press).

Full text available as:
[img]
Preview
PDF (Accepted Manuscript) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (435kB) | Preview
DOI (Digital Object Identifier) Link: https://doi.org/10.1145/3058555.3058561
Google Scholar: Look up in Google Scholar

Abstract

Accessibility cannot be fully achieved through adherence to technical guidelines, and must include processes that take account of the diverse contexts and needs of individuals. A complex yet important aspect of this is to understand and utilise feedback from disabled users of systems and services. Open comment feedback can complement other practices in providing rich data from user perspectives, but this presents challenges for analysis at scale. In this paper, we analyse a large dataset of open comment feedback from disabled students on their online and distance learning experience, and we explore opportunities and challenges in the analysis of this data. This includes the automated and manual analysis of content and themes, and the integration of information about the respondent alongside their feedback. Our analysis suggests that procedural themes, such as changes to the individual over time, and their experiences of interpersonal interactions, provide key examples of areas where feedback can lead to insight for the improvement of accessibility. Reflecting on this analysis in the context of our institution, we provide recommendations on the analysis of feedback data, and how feedback can be better embedded into organisational processes.

Item Type: Conference or Workshop Item
Copyright Holders: 2017 The Author(s)
Keywords: accessibility; feedback; survey; open comments; key word analysis; qualitative; disability;
Academic Unit/School: Learning Teaching and Innovation (LTI) > Institute of Educational Technology (IET)
Learning Teaching and Innovation (LTI)
Learning Teaching and Innovation (LTI) > Research Strategy & Operations
Interdisciplinary Research Centre: Health and Wellbeing PRA (Priority Research Area)
Related URLs:
Item ID: 48991
Depositing User: Tim Coughlan
Date Deposited: 24 Mar 2017 10:48
Last Modified: 16 Aug 2017 13:45
URI: http://oro.open.ac.uk/id/eprint/48991
Share this page:

Altmetrics

Download history for this item

These details should be considered as only a guide to the number of downloads performed manually. Algorithmic methods have been applied in an attempt to remove automated downloads from the displayed statistics but no guarantee can be made as to the accuracy of the figures.

Actions (login may be required)

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340   general-enquiries@open.ac.uk