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‘Girls Who Do Boys Like They’re Girls’? Exploring the role of gender in the Junior management of contemporary service work

Brannan, Matthew and Priola, Vincenza (2012). ‘Girls Who Do Boys Like They’re Girls’? Exploring the role of gender in the Junior management of contemporary service work. Gender, Work & Organization, 19(2) pp. 119–141.

DOI (Digital Object Identifier) Link: https://doi.org/10.1111/j.1468-0432.2009.00493.x
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Abstract

This article attempts to explain the clustering of women managers at junior managerial grades in the service sector by focusing on the structuring and organization of work in a call centre. The article is based on an ethnography of an organization and seeks to contribute to the ongoing debate in gender research by exploring and documenting the requirement for the enactment of masculinities at work for successful managers. Central to our account is the role of team leader which, as a junior management position, occupies a key role in understanding and accounting for the gendered hierarchical terrain of contemporary service-based organizations. In exploring the role of team leader, a position that tends overwhelmingly to be held by female staff, we draw attention to the perception of the gendered nature of the role by subordinate members of the organization, the team-leaders themselves and more senior managers. The position is also brought into sharp relief in comparison with the subordinate role of the 'problem manager', a position overwhelmingly held by men.

Item Type: Journal Item
Copyright Holders: 2009 Blackwell Publishing Ltd
ISSN: 1468-0432
Keywords: junior management; masculinities and femininities; gender practices; service work; ethnography
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for People and Organisations
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 47945
Depositing User: Cinzia Priola
Date Deposited: 13 Dec 2016 14:35
Last Modified: 07 Dec 2018 10:46
URI: http://oro.open.ac.uk/id/eprint/47945
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