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Consuming use orientated product service systems: A consumer culture theory perspective

Catulli, Maurizio; Cook, Matthew and Potter, Stephen (2017). Consuming use orientated product service systems: A consumer culture theory perspective. Journal of Cleaner Production, 141 pp. 1186–1193.

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Research suggests that product service systems (PSS) may usefully form part of the mix of innovations necessary to move society toward more sustainable futures. However, PSS implementation rates are disappointingly low and an implementation gap has emerged. Drawing on consumer culture theory (CCT), this paper provides insights to help resolve this issue in business to consumer markets. Since consumption of use orientated PSS is analogous to access based consumption, six dimensions of access are set out to analyse a case study of infant car seat provision. Five outcomes are derived from the analysis and these include partial identification with accessed product and interplay of use and symbolic value. This analysis questions the view that PSS do not create sufficient value to overcome a preference for ownership in western societies. Rather, PSS consumption is likely to arise when both functional and symbolic value are extracted by consumers and when PSS are promoted to appropriate consumer groups such as ‘nomads’. Further research is needed to explore these phenomena and address the issues they raise in PSS design processes.

Item Type: Journal Item
Copyright Holders: 2016 Elsevier Ltd.
ISSN: 0959-6526
Extra Information: Maurizio Catulli is an OU external PhD student.
Keywords: infant care products; consumer culture theory; diffusion; product service systems; sustainable futures
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Research Group: Design and Innovation
Item ID: 47628
Depositing User: Stephen Potter
Date Deposited: 18 Oct 2016 13:34
Last Modified: 16 Jun 2019 00:53
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