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‘Thanks for your call, Kevin’: Terms of address in call centre service transactions

Hultgren, Anna Kristina (2006). ‘Thanks for your call, Kevin’: Terms of address in call centre service transactions. In: Sociolinguistics Symposium 16, University of Limerick, 6-8 Jul 2006, Limerick, Ireland.

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Item Type: Conference or Workshop Item
Academic Unit/School: Faculty of Wellbeing, Education and Language Studies (WELS) > Languages and Applied Linguistics > English Language & Applied Linguistics
Faculty of Wellbeing, Education and Language Studies (WELS) > Languages and Applied Linguistics
Faculty of Wellbeing, Education and Language Studies (WELS)
Research Group: Language & Literacies
Item ID: 47577
Depositing User: Anna Kristina Hultgren
Date Deposited: 10 Oct 2016 11:20
Last Modified: 07 Dec 2018 10:45
URI: http://oro.open.ac.uk/id/eprint/47577
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