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Exploring the user – IT professional relationship

Hinton, Matthew (2016). Exploring the user – IT professional relationship. In: Proceedings of IADIS International Conference ICT, Society and Human Beings 2016 (part of MCCSIS 2016) (Kommers, Piet; Abraham, Ajith P. and Roth, Jörg eds.), Madeira, Portugal, pp. 280–282.

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Drawing on theoretical developments within the innovation literature, a conceptual model has been developed that draws a distinction between the adoption and assimilation of information technology (IT). The substantive conclusions are that a number of incongruences exist between IT professionals and end-users. These cover 1) the mismatch between business needs and the technology solution 2) inability of adoption processes to address issues of a social, organizational, or user nature 3) failure to recognize the importance of the process of interaction between various parties to technology assimilation. By addressing the assimilation process, the conceptual model offers a way to reframe our understanding from a user perspective.

Item Type: Conference or Workshop Item
Copyright Holders: 2016 IADIS Press
ISBN: 989-8533-54-4, 978-989-8533-54-8
Extra Information: Presented at the Multi Conference on Computer Science and Information Systems (MCCSIS 2016), Madeira, Portugal, 1-4 Jul 2016.
Keywords: user satisfaction; technology assimilation; service delivery
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 46767
Depositing User: Matthew Hinton
Date Deposited: 14 Jul 2016 09:24
Last Modified: 27 Sep 2019 16:27
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