Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University

Killick, Selena (2010). Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University. Research Library Issues, 271

URL: http://publications.arl.org/rli271/

Abstract

Cranfield University is the UK’s only wholly postgraduate university focused on science, technology, engineering, and management. The University Library first implemented the LibQUAL+® survey methodology in 2003 as a member of the Society of College, National, and University Libraries (SCONUL) consortium.1 The successful pilot study was the first time the LibQUAL+® protocol was used outside North America. Since 2005 the survey has been used at Cranfield’s School of Defence and Security annually. Specializing in the teaching of defense science, technology, and management, the student population consists of 1,200 military and civilian students, 85% of whom study part-time away from the university campus

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