Motivazioni, condizioni organizzative e competenze manageriali per la co-produzione dei servizi pubblici: un caso di studio [Motivations, organizational arrangements and managerial skills for co-production of public services: a case study]

Sicilia, Mariafrancesca; Guarini, Enrico; Sancino, Alessandro; Andreani, Martino and Ruffini, Renato (2015). Motivazioni, condizioni organizzative e competenze manageriali per la co-produzione dei servizi pubblici: un caso di studio [Motivations, organizational arrangements and managerial skills for co-production of public services: a case study]. Azienda Pubblica, 28(2) pp. 157–173.

Abstract

The topic of co-production of public services has gained a lot of appeal among academics and practitioners. However, there is a lack of studies that investigate the role of co-production of public services throughout the cycle of public services management. This paper aims to fill this gap by analyzing a case study of co-production of services for autistic children in a context of multi-level governance. Findings show that prompting co-production across all the stages of public services management (co-planning, co-design, co-delivery, co-evaluation) requires new skills and new organizational arrangements even though, in institutional contexts of ‘civil law’ such as Italy, the processes of co-production must also be implemented consistently with procedures and tools provided by law. Finally, findings point to the role of trust among the actors involved as a key variable for the development of co-production along the different stages of public services management.

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