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Motivazioni, condizioni organizzative e competenze manageriali per la co-produzione dei servizi pubblici: un caso di studio [Motivations, organizational arrangements and managerial skills for co-production of public services: a case study]

Sicilia, Mariafrancesca; Guarini, Enrico; Sancino, Alessandro; Andreani, Martino and Ruffini, Renato (2015). Motivazioni, condizioni organizzative e competenze manageriali per la co-produzione dei servizi pubblici: un caso di studio [Motivations, organizational arrangements and managerial skills for co-production of public services: a case study]. Azienda Pubblica, 28(2) pp. 157–173.

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Abstract

The topic of co-production of public services has gained a lot of appeal among academics and practitioners. However, there is a lack of studies that investigate the role of co-production of public services throughout the cycle of public services management. This paper aims to fill this gap by analyzing a case study of co-production of services for autistic children in a context of multi-level governance. Findings show that prompting co-production across all the stages of public services management (co-planning, co-design, co-delivery, co-evaluation) requires new skills and new organizational arrangements even though, in institutional contexts of ‘civil law’ such as Italy, the processes of co-production must also be implemented consistently with procedures and tools provided by law. Finally, findings point to the role of trust among the actors involved as a key variable for the development of co-production along the different stages of public services management.

Item Type: Journal Item
Copyright Holders: 2015 Maggioli
ISSN: 1127-5812
Extra Information: text in Italian
Keywords: co-production; multi-level governance; public services
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
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Item ID: 45057
Depositing User: Alessandro Sancino
Date Deposited: 05 Jan 2016 09:42
Last Modified: 11 Dec 2018 17:24
URI: http://oro.open.ac.uk/id/eprint/45057
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