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Modeling and managing learner satisfaction: use of learner feedback to enhance blended and online learning experience

Li, Nai; Marsh, Vicky and Rienties, Bart (2016). Modeling and managing learner satisfaction: use of learner feedback to enhance blended and online learning experience. Decision Sciences Journal of Innovative Education, 14(2) pp. 216–242.

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A key concern for most institutions and instructors is whether students are satisfied with their learning experience. However, relatively few studies have unpacked what the key drivers for learner satisfaction are in blended and online courses. Using logistical regression modelling, learner satisfaction data of 62,986 learners in 401 undergraduate blended and online modules was analyzed. The data included over 200 potential explanatory variables based on learner and module learning design characteristics. Findings indicate that learning design has a strong and significant impact on overall satisfaction for both new and continuing learners. Learners who are more satisfied with the quality of teaching materials, assessment strategies, and workload are more satisfied with the overall learning experience. Furthermore, long-term goals of learners (i.e., qualifications and relevance of modules with learners’ professional careers) are important predictors of learner satisfaction. Individual learner characteristics are mostly insignificant, indicating that despite a wide diversity of learners studying at the Open University, UK, the underlying learning experiences are similar. Future research should focus on how learning design changes can enhance the learning experiences of students.

Item Type: Journal Item
Copyright Holders: 2016 Decision Sciences Institute
ISSN: 1540-4609
Project Funding Details:
Funded Project NameProject IDFunding Body
GrantCLS-1814-02QAA (Quality Assurance Agency)
Academic Unit/School: Other Departments > Marketing and SRFS
Other Departments
Learning Teaching and Innovation (LTI) > Quality Enhancement & Learning Analytics
Learning Teaching and Innovation (LTI)
Learning Teaching and Innovation (LTI) > Institute of Educational Technology (IET)
Item ID: 44931
Depositing User: Bart Rienties
Date Deposited: 09 Dec 2015 15:40
Last Modified: 07 Feb 2017 15:42
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