From Words, through Rhetoric, to Knowledge Needs

Kukulska-Hulme, Agnes (1993). From Words, through Rhetoric, to Knowledge Needs. In: TKE'93: Terminology and Knowledge Engineering. (Schmitz, Klaus-Dirk ed.), INDEKS Verlag, pp. 420–427.


This paper presents one aspect of a research project investigating ways in which computer users build up their knowledge of a specialised domain (namely, computer security) by accessing relevant texts such as computer manuals. The research was concerned with the formulation of knowledge needs, and the aim was to map users’ needs, together with the terminology which helps to express those needs, onto the specialised language of computer manuals, with a view to designing better retrieval tools (e.g. indexes) and improving learning from texts.

Viewing alternatives

Download history

Item Actions



  • Item ORO ID
  • 44345
  • Item Type
  • Conference or Workshop Item
  • ISBN
  • 3-88672-206-6, 978-3-88672-206-8
  • Extra Information
  • This research is more fully reported in the PhD thesis:
    Kukulska-Hulme, A. (1993). Effective Knowledge Transfer: A Terminological Perspective - Dismantling the Jargon Barrier to Knowledge about Computer Security. PhD thesis Aston University.
  • Keywords
  • computer security; user needs elicitation; learning from texts
  • Academic Unit or School
  • Institute of Educational Technology (IET)
  • Copyright Holders
  • © 1993 Not known
  • Related URLs
  • Depositing User
  • Agnes Kukulska-Hulme