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Shaped by Shock: Staff on the Emergency Department 'Shop Floor'

Powell, Mark; Glendinning , Stephanie; Castan Broto, Vanesa; Dewberry, Emma and Walsh, Claire (2014). Shaped by Shock: Staff on the Emergency Department 'Shop Floor'. Anthropology in Action, 21(2) pp. 14–22.

DOI (Digital Object Identifier) Link: https://doi.org/10.3167/aia.2014.210203
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Abstract

In this article we consider the impact of shock in hospital emergency departments where people seek urgent medical care and access hospital services. We define shock as an unexpected event or set of circumstances, for although emergency departments plan for uncertainty, shock moments are when protocols and procedures fail to meet operational demands. We reveal how, depending on the professional experience and personality of staff, shocks are experienced and defined in a variety of ways. On some occasions shocks result in critical departmental failure, while at other times they generate new working practices. Shocks can empower individuals through celebrating teamwork and a sense of belonging, to take personal responsibility at a range of 'shop-floor' scales. These emotional and embodied engagements contribute to the operational resilience of the department.

Item Type: Journal Item
Copyright Holders: 2014 Berghahn Books and the Association for Anthropology in Action
ISSN: 1752-2285
Keywords: Change; embodiment; emergency department; identity; learning; resilience; shock; transition
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Interdisciplinary Research Centre: Design and Innovation
Item ID: 44225
Depositing User: Emma Dewberry
Date Deposited: 30 Sep 2015 10:04
Last Modified: 12 Oct 2017 14:42
URI: http://oro.open.ac.uk/id/eprint/44225
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