Public services management and co-production in multi-level governance settings

Sicilia, Mariafrancesca; Guarini, Enrico; Sancino, Alessandro; Andreani, Martino and Ruffini, Renato (2016). Public services management and co-production in multi-level governance settings. International Review of Administrative Sciences, 82(1) pp. 8–27.

DOI: https://doi.org/10.1177/0020852314566008

Abstract

This article contributes to the growing amount of literature on co-production, focusing on co-production of public outcomes and taking the perspective of local government and public managers. A model for explaining the dynamics of outcomes’ creation at the community level is provided. The core argument of the article is that community outcomes result from a sum of peer production, co-production and inter-organizational collaboration processes promoted and activated at individual, organizational and network level across the public, third and private sectors. Institutional, managerial and organizational implications are discussed. The article argues that local government and public managers are asked to play new roles and to employ a new ethos grounded in a citizens capabilities’ approach.

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