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Discriminating customers, responsible patients, empowered users: consumerism and the modernisation of health care

Newman, Janet and Vidler, Elizabeth (2006). Discriminating customers, responsible patients, empowered users: consumerism and the modernisation of health care. Journal of Social Policy, 35(2) pp. 193–209.

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The centrality of patient choice in the recent political rhetoric of both New Labour and the Conservative Party has prompted a renewed interest in the shift towards a more consumerist conception of health care in the UK. Accordingly, this article reports on early findings from a project in the ESRC/AHRB Cultures of Consumption Programme, exploring how the 'consumer' is constituted in narratives of health reform, and the ways in which policy documents present a particular image of the consumer as a rationale for institutional and cultural change. The article then goes on to look at the ways in which service delivery organisations have responded to New Labour's consumerist imperative. Drawing upon a series of interviews with senior health care managers in two case study locations, the article highlights ways in which choice, responsibility and empowerment have become critical points at which a consumerist orientation is articulated with established professional cultures, and how health organisations have experienced – and attempted to resolve – the tensions that result.

Item Type: Journal Item
ISSN: 0047-2794
Academic Unit/School: Faculty of Arts and Social Sciences (FASS) > History, Religious Studies, Sociology, Social Policy and Criminology
Faculty of Arts and Social Sciences (FASS)
Item ID: 4186
Depositing User: Users 6043 not found.
Date Deposited: 03 Jul 2006
Last Modified: 09 Apr 2018 11:01
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