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OUSocial2: a platform for gathering students’ feedback from social media

Thomas, Keerthi; Fernández, Miriam; Brown, Stuart and Alani, Harith (2014). OUSocial2: a platform for gathering students’ feedback from social media. In: The 13th International Semantic Web Conference (ISWC 2014), 19-23 Oct 2014, Riva Del Garda, Trentino, Italy (Forthcoming).

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Universities strive to collect feedback from students to improve their courses and tutorship. Such feedback is often collected at the end of a course via survey forms. However, such methods in collecting feedback are too controlled, slow, and passive. With the rise of social media, many students are finding online venues to group and share their experiences and seek peers’ support. OUSocial2 is a platform that monitors behaviour, sentiment, and topics, in open social media groups set up by, and for, Open University students. It captures anonymous feedback from students towards their courses, and tracks the evolution of engagement behaviour and sentiment within those groups.

Item Type: Conference or Workshop Item
Copyright Holders: 2014 The Authors
Keywords: social media; behaviour analysis; sentiment analysis
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi)
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Other Departments > Communications
Other Departments
Research Group: Centre for Research in Computing (CRC)
Related URLs:
Item ID: 40883
Depositing User: Harith Alani
Date Deposited: 08 Oct 2014 15:18
Last Modified: 11 Dec 2018 14:17
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