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Effective Knowledge Transfer: A Terminological Perspective - Dismantling The Jargon Barrier To Knowledge About Computer Security

Kukulska-Hulme, Agnes (1993). Effective Knowledge Transfer: A Terminological Perspective - Dismantling The Jargon Barrier To Knowledge About Computer Security. PhD thesis. Aston University.

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The research is concerned with the terminological problems that computer users experience when they try to formulate their knowledge needs and attempt to access information contained in computer manuals or online help systems while building up their knowledge. This is the recognized but unresolved problem of communication between the specialist and the layman. The initial hypothesis was that computer users, through their knowledge of language, have some prior knowledge of the subdomain of computing they are trying to come to terms with, and that language can be a facilitating mechanism, or an obstacle, in the development of that knowledge. Related to this is the supposition that users have a conceptual apparatus based on both theoretical knowledge and experience of the world, and of several domains of special reference related to the environment in which they operate. The theoretical argument was developed by exploring the relationship between knowledge and language, and considering the efficacy of terms as agents of special subject knowledge representation. Having charted in a systematic way the territory of knowledge sources and types, we were able to establish that there are many aspects of knowledge which cannot be represented by terms. This submission is important, as it leads to the realization that significant elements of knowledge are being disregarded in retrieval systems because they are normally expressed by language elements which do not enjoy the status of terms. Furthermore, we introduced the notion of `linguistic ease of retrieval' as a challenge to more conventional thinking which focuses on retrieval results.

Item Type: Thesis (PhD)
Copyright Holders: 1993 Agnes Kukulska-Hulme
Keywords: computer security; terminology; information retrieval; indexing
Academic Unit/School: Learning and Teaching Innovation (LTI)
Institute of Educational Technology (IET)
Research Group: Centre for Research in Education and Educational Technology (CREET)
Related URLs:
Item ID: 40737
Depositing User: Agnes Kukulska-Hulme
Date Deposited: 15 Aug 2014 08:52
Last Modified: 15 Jun 2020 05:53
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