The emotional effort of “service with a smile” as predictor of employees’ burnout

Quinones-Garcia, Cristina; Rodríguez-Carvajal, Raquel and Clarke, Nicholas (2012). The emotional effort of “service with a smile” as predictor of employees’ burnout. In: Division of Occupational Psychology Annual Conference (British Psychology Society), 11-13 Jan 2012, Chester.

Viewing alternatives

Item Actions

Export

About

Recommendations