The Open UniversitySkip to content
 

The emotional effort of “service with a smile” as predictor of employees’ burnout

Quinones-Garcia, Cristina; Rodríguez-Carvajal, Raquel and Clarke, Nicholas (2012). The emotional effort of “service with a smile” as predictor of employees’ burnout. In: Division of Occupational Psychology Annual Conference (British Psychology Society), 11-13 Jan 2012, Chester.

Google Scholar: Look up in Google Scholar
Item Type: Conference or Workshop Item
Copyright Holders: 2012 Not known
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for People and Organisations
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 39973
Depositing User: Cristina Quinones
Date Deposited: 25 Apr 2014 09:09
Last Modified: 23 Sep 2019 10:08
URI: http://oro.open.ac.uk/id/eprint/39973
Share this page:

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU