Faking emotions in customer interactions and burnout: a cross-validation study of the resources depletion-recovery model

Quinones-Garcia, Cristina; Rodríguez-Carvajal, Raquel and Clarke, Nicholas (2012). Faking emotions in customer interactions and burnout: a cross-validation study of the resources depletion-recovery model. In: BAM2012 Conference: Management Research Revisited: Prospects for Theory and Practice, 11-13 Sep 2013, Cardiff.

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