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Faking emotions in customer interactions and burnout: a cross-validation study of the resources depletion-recovery model

Quinones-Garcia, Cristina; Rodríguez-Carvajal, Raquel and Clarke, Nicholas (2012). Faking emotions in customer interactions and burnout: a cross-validation study of the resources depletion-recovery model. In: BAM2012 Conference: Management Research Revisited: Prospects for Theory and Practice, 11-13 Sep 2013, Cardiff.

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Item Type: Conference or Workshop Item
Copyright Holders: 2013 The Authors
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for People and Organisations
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
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Item ID: 39970
Depositing User: Cristina Quinones
Date Deposited: 24 Apr 2014 09:08
Last Modified: 23 Sep 2019 10:08
URI: http://oro.open.ac.uk/id/eprint/39970
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