The Open UniversitySkip to content

Taking responsibility for border security: commercial interests in the face of e-Borders

Dibb, Sally; Ball, Kirstie; Canhoto, Ana; Daniel, Elizabeth M.; Meadows, Maureen and Spiller, Keith (2014). Taking responsibility for border security: commercial interests in the face of e-Borders. Tourism Management, 42(1) pp. 50–61.

Full text available as:
PDF (Accepted Manuscript) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (400kB) | Preview
DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


Security is an important feature of the macro environment for tourism that affects the consumption of travel products. Following high-profile terrorist attacks, UK border security measures have been increased through the implementation of the e-Borders programme. This initiative requires passenger carriers to collect and electronically transmit travel document information and service information for any individual entering or leaving the UK. The commercial impact of e-Borders on travel firms is investigated by examining the relationships between the affected stakeholders, considering the power and decision making at play, and exploring the outcomes. The e-Borders programme is described, and a framework for the in-depth, qualitative study is presented. The findings show that passenger carriers and travel firms manage the negative consequences of compliance and restore their commercial interests by engaging in a process we describe as recognizing, rationalizing and refashioning. The implications for research and practice are explored.

Item Type: Journal Item
Copyright Holders: 2013 Elsevier Ltd.
ISSN: 2211-9736
Project Funding Details:
Funded Project NameProject IDFunding Body
Taking LibertiesNot SetLeverhulme Trust
Keywords: border security; e-Borders; stakeholder theory
Academic Unit/School: Faculty of Business and Law (FBL)
Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
Faculty of Business and Law (FBL) > Business
Research Group: Innovation, Knowledge & Development research centre (IKD)
Item ID: 39775
Depositing User: Elizabeth Daniel
Date Deposited: 25 Mar 2014 11:09
Last Modified: 03 Jun 2019 16:47
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Download history for this item

These details should be considered as only a guide to the number of downloads performed manually. Algorithmic methods have been applied in an attempt to remove automated downloads from the displayed statistics but no guarantee can be made as to the accuracy of the figures.

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU