Evaluating the performance of public services: introducing the evaluator's comparison framework

Dadd, Deneise (2013). Evaluating the performance of public services: introducing the evaluator's comparison framework. In: British Academy of Management (BAM) 2013 Conference, 10-12 Sep 2013, Liverpool, UK, British Academy of Management (BAM).

Abstract

As public services come under more scrutiny, practitioners are evaluating more of their investments in human capital. But, faced with numerous evaluation approaches, how do they compare them? This paper presents The Evaluator's Comparison Framework (ECF), a useful tool for comparing the planning, implementation (including monitoring and evaluation), and reporting elements of a project/initiative. It also demonstrates the framework in use with a comparison of the Logical Framework Approach (LFA) and the abdi Recommended ROI approach. From this demonstration, the differences between these approaches can be seen, allowing evaluators to select the one more appropriate to their needs.

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