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Shared understanding during design and delivery: the case of a large-scale information systems program

Fortune, Joyce; Peters, Geoffrey and Short, Lawson (2015). Shared understanding during design and delivery: the case of a large-scale information systems program. International Journal of Project Organisation and Management, 7(4) pp. 327–338.

DOI (Digital Object Identifier) Link: https://doi.org/10.1504/IJPOM.2015.073143
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Abstract

The paper reports the findings of research undertaken during the design and delivery of a large-scale integrated public sector information system. Its purpose was to investigate whether shared understanding existed amongst those working together to develop the system. Through a series of interviews, the research looked at the consistency and coherence of key actors’ perceptions of the information system’s purposes and the interconnectedness of its parts. It was found that even at the highest levels, such as the programme’s overall aims, the interviewees showed little agreement or commonality of view. Although one cannot generalise from single case research, the findings are significant given the programme was not selected because it was thought to be distinctive or because it showed any particular signs of faltering. The authors suggest that in future attention needs to be paid to directional aspects of complexity and ways of envisioning the futures.

Item Type: Journal Item
Copyright Holders: 2014 Inderscience
ISSN: 1740-2905
Keywords: information system projects; project design; project delivery; shared understanding; information systems; public sector; integrated systems; case study; complexity; project management
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Business and Law (FBL)
Interdisciplinary Research Centre: Centre for Policing Research and Learning (CPRL)
Related URLs:
Item ID: 39073
Depositing User: Joyce Fortune
Date Deposited: 02 Dec 2013 09:28
Last Modified: 04 Oct 2016 11:32
URI: http://oro.open.ac.uk/id/eprint/39073
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