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A question of complexity - measuring the maturity of online enquiry communities

Burel, Gregoire and He, Yulan (2013). A question of complexity - measuring the maturity of online enquiry communities. In: 24th ACM Conference on Hypertext and Social Media, 1 - 3 May 2013, Paris, France.

URL: http://dl.acm.org/citation.cfm?id=2481493
DOI (Digital Object Identifier) Link: https://doi.org/10.1145/2481492.2481493
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Abstract

Online enquiry communities such as Question Answering (Q&A) websites allow people to seek answers to all kind of questions. With the growing popularity of such platforms, it is important for community managers to constantly monitor the performance of their communities. Although different metrics have been proposed for tracking the evolution of such communities, maturity, the process in which communities become more topic proficient over time, has been largely ignored despite its potential to help in identifying robust communities. In this paper, we interpret community maturity as the proportion of complex questions in a community at a given time. We use the Server Fault (SF) community, a Question Answering (Q&A) community of system administrators, as our case study and perform analysis on question complexity, the level of expertise required to answer a question. We show that question complexity depends on both the length of involvement and the level of contributions of the users who post questions within their community. We extract features relating to askers, answerers, questions and answers, and analyse which features are strongly correlated with question complexity. Although our findings highlight the difficulty of automatically identifying question complexity, we found that complexity is more influenced by both the topical focus and the length of community involvement of askers. Following the identification of question complexity, we define a measure of maturity and analyse the evolution of different topical communities. Our results show that different topical communities show different maturity patterns. Some communities show a high maturity at the beginning while others exhibit slow maturity rate.

Item Type: Conference or Workshop Item
Copyright Holders: 2013 ACM
Extra Information: HT '13 Proceedings of the 24th ACM Conference on Hypertext and Social Media
ISBN: 978-1-4503-1967-6
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi)
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Related URLs:
Item ID: 37833
Depositing User: Kay Dave
Date Deposited: 21 Jun 2013 08:43
Last Modified: 04 Oct 2016 11:28
URI: http://oro.open.ac.uk/id/eprint/37833
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