The agenda for public service improvement

Hartley, Jean and Skelcher, Chris (2008). The agenda for public service improvement. In: Hartley, Jean; Donaldson, Cam; Skelcher, Chris and Wallace, Mike eds. Managing to Improve Public Services. Cambridge: Cambridge University Press, pp. 1–24.

URL: http://www.cambridge.org/gb/knowledge/isbn/item116...

Abstract

[About the book]

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management.

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