The agenda for public service improvement

Hartley, Jean and Skelcher, Chris (2008). The agenda for public service improvement. In: Hartley, Jean; Donaldson, Cam; Skelcher, Chris and Wallace, Mike eds. Managing to Improve Public Services. Cambridge: Cambridge University Press, pp. 1–24.

URL:	http://www.cambridge.org/gb/knowledge/isbn/item116...
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Abstract

[About the book]

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management.

Item Type:	Book Section
Copyright Holders:	2008 Cambridge University Press
ISBN:	0-521-70827-3, 978-0-521-70827-2
Keywords:	public administration; management
Academic Unit/School:	Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise Faculty of Business and Law (FBL) > Business Faculty of Business and Law (FBL)
Research Group:	Innovation, Knowledge & Development research centre (IKD)
Item ID:	36959
Depositing User:	Beryl Ridgway
Date Deposited:	25 Mar 2013 10:34
Last Modified:	07 Dec 2018 10:14
URI:	http://oro.open.ac.uk/id/eprint/36959
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