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Hartley, Jean and Skelcher, Chris
(2008).
URL: http://www.cambridge.org/gb/knowledge/isbn/item116...
Abstract
[About the book]
How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management.
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About
- Item ORO ID
- 36959
- Item Type
- Book Section
- ISBN
- 0-521-70827-3, 978-0-521-70827-2
- Keywords
- public administration; management
- Academic Unit or School
-
Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL) - Research Group
- Innovation, Knowledge & Development research centre (IKD)
- Copyright Holders
- © 2008 Cambridge University Press
- Depositing User
- Beryl Ridgway