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Employee surveys - Strategic aid or hand-grenade for organisational and cultural change?

Hartley, Jean (2001). Employee surveys - Strategic aid or hand-grenade for organisational and cultural change? International Journal of Public Sector Management, 14(3) pp. 184–204.

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Employee surveys are becoming increasingly widespread among both public and private sector organisations. Yet, while there are many articles and books on the technical aspects of how to carry out an employee survey there is much less contemporary information about the impact of employee surveys on the organisation? This paper examines why local authorities undertake employee surveys and the extent to which these contribute to strategic change. The research is based on a review of the use of employee surveys by 12 organisations using surveys at the corporate level. The research found that surveys are used for a variety of purposes to influence change. Purposes are primarily either concerned with organisational assessment (as a diagnostic prior to change) or to implement organisational changes. These results suggest that employee surveys are both mirrors and makers of organisational change. The paper concludes with some theoretical, methodological and ethical implications for academic researchers in the ways that they use and report surveys.

Item Type: Journal Item
Copyright Holders: 2001 MCB UP Ltd.
ISSN: 0951-3558
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Research Group: Innovation, Knowledge & Development research centre (IKD)
Item ID: 36842
Depositing User: Beryl Ridgway
Date Deposited: 18 Jun 2013 15:02
Last Modified: 07 Dec 2018 13:15
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