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Knowledge creation and transfer in the Beacon Scheme: improving services through sharing good practice

Rashman, Lyndsay; Downe, James and Hartley, Jean (2005). Knowledge creation and transfer in the Beacon Scheme: improving services through sharing good practice. Local Government Studies, 31(5) pp. 683–700.

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DOI (Digital Object Identifier) Link: https://doi.org/10.1080/03003930500293401
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Abstract

This article examines the extent to which processes of knowledge creation, transfer and application through sharing learning are effective in improving local public services. We examine the impact of the Beacon Scheme as a means of achieving service and corporate improvement. The research findings suggest that the acquisition of knowledge by learning network members and the transfer of learning leading to change in working practices and corporate culture is effective where the local authority culture is receptive to the impact of knowledge and where key political and managerial actors operate collaboratively. Quantitative and qualitative indicators of learning leading to service and corporate improvement are analysed. Learning through Beacons is shown to be effective but is more modest than its potential and might be enhanced in three policy areas. These are: improvement of learning links between central and local government; greater consideration of processes of knowledge acquisition and application by receivers of learning as much as disseminators of learning; greater emphasis on learning from the innovation element within the scheme.

Item Type: Journal Item
Copyright Holders: 2005 Taylor & Francis
ISSN: 1743-9388
Extra Information: Special Issue: Public Service Improvement: Policies, progress and prospects
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Research Group: Innovation, Knowledge & Development research centre (IKD)
Item ID: 36827
Depositing User: Beryl Ridgway
Date Deposited: 18 Jun 2013 09:49
Last Modified: 07 Dec 2018 22:23
URI: http://oro.open.ac.uk/id/eprint/36827
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