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Managing to Improve Public Services

Hartley, Jean; Donaldson, Cam; Skelcher, Chris and Wallace, Mike eds. (2008). Managing to Improve Public Services. Cambridge: Cambridge University Press.

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How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

Item Type: Edited Book
Copyright Holders: 2008 Cambridge University Press
ISBN: 0-521-70827-3, 978-0-521-70827-2
Keywords: public administration
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Research Group: Innovation, Knowledge & Development research centre (IKD)
Item ID: 36775
Depositing User: Beryl Ridgway
Date Deposited: 05 Mar 2013 10:49
Last Modified: 07 Dec 2018 10:14
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