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‘Building rapport’ with customers across the world: the global diffusion of a call centre speech style

Hultgren, Anna Kristina (2011). ‘Building rapport’ with customers across the world: the global diffusion of a call centre speech style. In: 16th World Congress of Applied Linguistics, 23-28 Aug 2011, Beijing Foreign Studies University.

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Item Type: Conference or Workshop Item
Copyright Holders: 2011 The Author
Academic Unit/School: Faculty of Wellbeing, Education and Language Studies (WELS) > Languages and Applied Linguistics > English Language & Applied Linguistics
Faculty of Wellbeing, Education and Language Studies (WELS) > Languages and Applied Linguistics
Faculty of Wellbeing, Education and Language Studies (WELS)
Research Group: Language & Literacies
Related URLs:
Item ID: 36618
Depositing User: Anna Kristina Hultgren
Date Deposited: 22 Feb 2013 16:57
Last Modified: 07 Dec 2018 10:13
URI: http://oro.open.ac.uk/id/eprint/36618
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