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Antecedents to successful delivery of integrated product-services: what have we discovered so far?

Claes, Bjorn and Raffoni, Anna (2012). Antecedents to successful delivery of integrated product-services: what have we discovered so far? In: POMS Annual Conference, 20-23 April 2012, Chicago, IL, USA.

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Abstract

Servitization, the integration of services into product-based offerings, is witnessing an upsurge of interest. Through meta-analytical techniques employed on 108 case studies described in 27 papers, we synthesize and extend literature by providing a comprehensive overview of the factors that account for companies’ ability to successfully deliver a servitized offering.

Item Type: Conference Item
Copyright Holders: 2012 The Authors
Academic Unit/Department: Open University Business School
Related URLs:
Item ID: 34914
Depositing User: Björn Claes
Date Deposited: 30 Oct 2012 11:50
Last Modified: 30 Oct 2012 11:50
URI: http://oro.open.ac.uk/id/eprint/34914
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