Systems analysis of failures as a quality management tool

Fortune, Joyce and Peters, Geoff (2006). Systems analysis of failures as a quality management tool. In: Smith, Denis and Elliott, Dominic eds. Key readings in crisis management: systems and structures for prevention and recovery. Routledge.

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Abstract

About the book: One of the first books of its kind in the subject area, this ground-breaking text brings together seminal papers in the area of crisis management and organizational theory. Covering this important field from both a theoretical and practical perspective, it features key readings from Karl Weick, Charles Perrow and many other luminaries of the field.
The book is divided into four main sections:
• Understanding Crisis Management
• Modelling the Crisis Management Process
• The Crisis of Management: Cultural and Psychological Dynamics of Risk and Crisis Management
• Crisis Management in Practice.
Comprehensive and thought provoking, the collected readings review the approaches and limitations of crisis management processes and their cultural and psychological dynamics.

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