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Absorptive capacity and ERP implementation in Indian medium-sized firms

Sharma, Seema; Daniel, Elizabeth and Gray, Colin (2012). Absorptive capacity and ERP implementation in Indian medium-sized firms. Journal of Global Information Management, 20(4) pp. 54–79.

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Whilst absorptive capacity has been identified as an important contributor to the effective implementation of IT systems, previous studies have failed to explicitly consider the contribution of individual and organizational knowledge processes. Nine case studies of Enterprise Resource Planning (ERP) implementation were undertaken. The case studies were all undertaken in SMEs in a developing country since this is an important but under research area for the application of the concept of absorptive capacity. A particular implication of the findings is that firms lacking knowledge of IT implementation cannot simply seek this from external sources but must develop internal organizational knowledge processes if their implementations of IT systems are to be effective. This finding is particularly pertinent to the developing country and SME context of this study, where low levels of experience within the firm and the loss of experienced staff are found to impact on the development of absorptive capacity.

Item Type: Journal Item
Copyright Holders: 2012 IGI Global
ISSN: 1533-7995
Keywords: ERP; absorptive capacity; knowledge; developing countries; SMEs
Academic Unit/School: Faculty of Business and Law (FBL)
Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
Faculty of Business and Law (FBL) > Business
Research Group: Innovation, Knowledge & Development research centre (IKD)
Related URLs:
Item ID: 33256
Depositing User: Elizabeth Daniel
Date Deposited: 26 Mar 2012 10:59
Last Modified: 13 May 2019 14:10
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