The Open UniversitySkip to content

Encouraging museum visitor engagement using spontaneous talk-in-interaction audio guides

Elliston, Brian and FitzGerald, Elizabeth (2012). Encouraging museum visitor engagement using spontaneous talk-in-interaction audio guides. In: 4th International Conference on Computer Supported Education (CSEDU 2012), 16-18 April 2012, Porto, Portugal.

Full text available as:
PDF (Accepted Manuscript) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (266Kb)
Google Scholar: Look up in Google Scholar


We describe the building and testing of a museum audio tour with content recorded as spontaneous interactive dialogue between two curators as they walked around an art gallery. The aim was to produce a guide which would increase the amount of topically relevant talk shared by people visiting a museum in groups of two or more. Conversation analysis is used to show how a pair of visitors engaged more with the content of the guide than they would have with audio produced as traditional scripted monologue. Examples of a variety of engagement types are detailed and a supporting rationale drawing on Goffman's theory of 'footing' is discussed. The approach potentially offers a low cost way for organisations involved in informal learning to produce flexible in-house audio content for mobile and e-learning, which improves visitor engagement both with the content and with one another, and leads to a more enjoyable visitor/learner experience than traditional forms of audio.

Item Type: Conference Item
Copyright Holders: 2012 The Authors
Project Funding Details:
Funded Project NameProject IDFunding Body
Not SetNot SetBrian Elliston is supported by the Horizon Doctoral Training Centre at the University of Nottingham (RCUK Grant No. EP/G037574/1).
Keywords: audio guides; mobile learning; conversation analysis; footing; human-computer interaction; informal learning
Academic Unit/Department: Institute of Educational Technology
Interdisciplinary Research Centre: Centre for Research in Education and Educational Technology (CREET)
Related URLs:
Item ID: 33153
Depositing User: Elizabeth FitzGerald
Date Deposited: 29 Mar 2012 15:08
Last Modified: 23 Feb 2016 19:30
Share this page:

Actions (login may be required)

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340