Encouraging museum visitor engagement using spontaneous talk-in-interaction audio guides

Elliston, Brian and FitzGerald, Elizabeth (2012). Encouraging museum visitor engagement using spontaneous talk-in-interaction audio guides. In: 4th International Conference on Computer Supported Education (CSEDU 2012), 16-18 Apr 2012, Porto, Portugal.

URL: http://csedu.org/Program/2012/CSEDU_paperList.htm


We describe the building and testing of a museum audio tour with content recorded as spontaneous interactive dialogue between two curators as they walked around an art gallery. The aim was to produce a guide which would increase the amount of topically relevant talk shared by people visiting a museum in groups of two or more. Conversation analysis is used to show how a pair of visitors engaged more with the content of the guide than they would have with audio produced as traditional scripted monologue. Examples of a variety of engagement types are detailed and a supporting rationale drawing on Goffman's theory of 'footing' is discussed. The approach potentially offers a low cost way for organisations involved in informal learning to produce flexible in-house audio content for mobile and e-learning, which improves visitor engagement both with the content and with one another, and leads to a more enjoyable visitor/learner experience than traditional forms of audio.

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  • Item ORO ID
  • 33153
  • Item Type
  • Conference or Workshop Item
  • Project Funding Details
  • Funded Project NameProject IDFunding Body
    Not SetNot SetBrian Elliston is supported by the Horizon Doctoral Training Centre at the University of Nottingham (RCUK Grant No. EP/G037574/1).
  • Keywords
  • audio guides; mobile learning; conversation analysis; footing; human-computer interaction; informal learning
  • Academic Unit or School
  • Institute of Educational Technology (IET)
  • Copyright Holders
  • © 2012 The Authors
  • Related URLs
  • Depositing User
  • Elizabeth FitzGerald