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Environmentally responsible behaviour in the workplace: an internal social marketing approach

Smith, Anne M. and O'Sullivan, Terry (2012). Environmentally responsible behaviour in the workplace: an internal social marketing approach. Journal of Marketing Management, 28(3-4) pp. 469–493.

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The role of social marketing in encouraging environmentally responsible consumer behaviour is recognised. However, organisations account for a greater negative environmental impact. This study aims to identify how social marketers and organisations can reduce that impact by harnessing a valuable resource, that of employees’ environmentally responsible organisational citizenship behaviours (EROCBs). Findings from focus group interviews with employees of five large UK organisations show that individual personal factors such as environmental concern, values, beliefs, norms and habits formed from domestic behaviour are fundamental to EROCBs. An important role for internal social marketing (ISM) is highlighted in identifying environmentally concerned employees, or ‘internal customers,’ creating incentives and removing barriers to pro-environmental behaviour. The need to increase employees’ self - efficacy with respect to EROCBs is emphasised.
Summary statement of contribution
This paper is the first to explore the potential role of ISM in achieving social change through influencing employees’ EROCBs. The nature of these behaviours together with key drivers and constraints are identified. A social cognitive theoretical framework for analysing pro-environmental behaviour within the organisational context is proposed providing the basis for the development and implementation of ISM programmes. Further potential for ISM in other social marketing contexts is indicated for future research.

Item Type: Journal Item
Copyright Holders: 2012 Westburn Publishers Ltd
ISSN: 1472-1376
Project Funding Details:
Funded Project NameProject IDFunding Body
Not SetNot SetCarbon Connections
Extra Information: Special Issue - Re-Visiting Contemporary Issues in Green/Ethical Marketing
Keywords: focus groups; environment; employee behaviour; internal social marketing; organisational citizenship behaviour
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Related URLs:
Item ID: 31467
Depositing User: Anne Smith
Date Deposited: 16 Jan 2012 09:32
Last Modified: 14 Dec 2018 19:17
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