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Scientific end-user developers and barriers to user/customer engagement

Segal , Judith and Morris , Chris (2011). Scientific end-user developers and barriers to user/customer engagement. Journal of Organizational and End User Computing, 23(4) pp. 51–63.

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When software supports the complex and poorly understood application domain of cutting-edge science, effective engagement between its users/customers and developers is crucial. Drawing on recent literature, the authors examine barriers to such engagement. Significant among these barriers is the effects of the experience that many research scientists have of local scientific end-user development. Through a case study, the authors demonstrate that involving such scientists in a team developing software for a widely distributed group of scientists can have a positive impact on establishing requirements and promoting adoption of the software. However, barriers to effective engagement exist, which scientific end-user developers can do little to address. Such barriers stem from the essential nature of scientific practice.

Item Type: Journal Item
Copyright Holders: 2011 IGI Global
ISSN: 1546-5012
Keywords: customer engagement; end-user development; scientific end-user development; scientific software development; user engagement
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM)
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 29682
Depositing User: Judith Segal
Date Deposited: 17 Oct 2011 09:19
Last Modified: 04 Oct 2016 11:06
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