The Open UniversitySkip to content

User experience design and agile development: managing cooperation through articulation work

Ferreira, Jennifer; Sharp, Helen and Robinson, Hugh (2011). User experience design and agile development: managing cooperation through articulation work. Software: Practice and Experience, 41(9) pp. 963–974.

Full text available as:
Full text not publicly available
Due to copyright restrictions, this file is not available for public download
Click here to request a copy from the OU Author.
DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


Previous discussions of how User Experience (UX) designers and Agile developers can work together have focused on bringing the disciplines together by merging their processes or adopting specific techniques. This paper reports in detail on one observational study of a mature Scrum team in a large organization, and their interactions with the UX designers working on the same project. The evidence from our study shows that Agile development and UX design practice is not explained by rationalized accounts dealing with processes or techniques. Instead, understanding practice requires examining the wider organizational setting in which the Agile developers and UX designers are embedded. Our account focuses on the situatedness of the work by making reference to values and assumptions in the organizational setting, and the consequences that those values and assumptions had for practice. In this organizational setting, cooperation between the Agile developers and UX designers was achieved through ongoing articulation work by the developers, who were compelled to engage a culturally distinct UX design division. Based on this study, insights into culture, self-organization and purposeful work highlight significant implications for practice.

Item Type: Journal Article
Copyright Holders: 2011 John Wiley & Sons, Ltd
ISSN: 0038-0644
Keywords: user experience design; agile development; scrum; situated action; cooperative work; articulation work
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Mathematics, Computing and Technology
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 29146
Depositing User: Jennifer Fereira
Date Deposited: 21 Jul 2011 15:15
Last Modified: 27 Feb 2016 17:27
Share this page:


Scopus Citations

▼ Automated document suggestions from open access sources

Actions (login may be required)

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340