de Chernatony, L. and Harris, Fiona
(2000).
The challenge of financial services branding: majoring on category or brand values?
In: 29th European Academy of Marketing Conference, 23-26 May 2000, Rotterdam, Netherlands.
Abstract
Research suggests that emotional values are more sustainable than functional values. It is argued that in the services sector the key to sustainable brand differentiation is a unique set of emotional values. This paper examines the nature of financial services brands’ values and finds that they tend to focus on functional category values rather than unique emotional brand values. A lack of congruency between brand team members’ perceptions of their brands’ values and a lack of correspondence with their brands’ espoused values were also noted.
| Item Type: |
Conference Item
|
| Copyright Holders: |
2000 Open University Business School |
| Keywords: |
brand values; services brands; financial services |
| Academic Unit/Department: |
Open University Business School |
| Related URLs: |
|
| Item ID: |
27722 |
| Depositing User: |
Jan Swallow
|
| Date Deposited: |
23 May 2011 12:22 |
| Last Modified: |
23 May 2011 12:25 |
| URI: |
http://oro.open.ac.uk/id/eprint/27722 |
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