Added value: Its nature, roles and sustainability

de Chernatony, Leslie; Harris, Fiona and Dall'Olmo Riley, Francesca (2000). Added value: Its nature, roles and sustainability. European Journal of Marketing, 34(1/2) pp. 39–56.

DOI: https://doi.org/10.1108/03090560010306197

Abstract

Much has been written about the strategic importance of added value as a means for achieving competitive advantage, but little attention has been paid to the meaning of the term “added value”. For the concept to realise its purported advantages, a better understanding of added value is crucial. To gain greater insight into the concept we undertook depth interviews with 20 leading-edge brand experts to explore their views about the nature, roles and sustainability of added value. We conclude that added value is a multidimensional construct, playing diverse roles, and interpreted in different ways by different people. The more sustainable added values are the emotional values.

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