Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work

Warhurst, C.; Thompson, P. and Callaghan, G. (2000). Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work. In: Pritchard, Craig; Chumer, Mike; Willmott, Hugh and Hull, Richard eds. Managing Knowledge: Critical Investigations of Work and Learning. Critical Perspectives on Work and Organisations. Basingstoke, U.K.: Palgrave Macmillan.

URL: http://www.palgrave.com/products/title.aspx?pid=26...

Abstract

About the book:
Aimed at MBA students, postgraduates and advanced level undergraduates, this text questions the naive, self interested and popularised messages that surround knowledge work and knowledge management. Case studies highlight the politics of new communications technologies which are frequently offered as a means for managing knowledge in the workplace.

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About

• Item ORO ID
• 27533
• Item Type
• Book Section
• ISBN
• 0-333-92156-9, 978-0-333-92156-2
• Academic Unit or School
• Faculty of Arts and Social Sciences (FASS) > Social Sciences and Global Studies
  Faculty of Arts and Social Sciences (FASS)
• Research Group
• Innovation, Knowledge & Development research centre (IKD)
  Institute for Innovation Generation in the Life Sciences (Innogen)
• Copyright Holders
• © 2000 Macmillan
• Depositing User
• George Callaghan