Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work

Warhurst, C.; Thompson, P. and Callaghan, G. (2000). Human Capitals or Capitalising on Humanity? Knowledge and Skills in Interactive Service Work. In: Pritchard, Craig; Chumer, Mike; Willmott, Hugh and Hull, Richard eds. Managing Knowledge: Critical Investigations of Work and Learning. Critical Perspectives on Work and Organisations. Basingstoke, U.K.: Palgrave Macmillan.

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Abstract

About the book:
Aimed at MBA students, postgraduates and advanced level undergraduates, this text questions the naive, self interested and popularised messages that surround knowledge work and knowledge management. Case studies highlight the politics of new communications technologies which are frequently offered as a means for managing knowledge in the workplace.

Item Type:	Book Section
Copyright Holders:	2000 Macmillan
ISBN:	0-333-92156-9, 978-0-333-92156-2
Academic Unit/School:	Faculty of Arts and Social Sciences (FASS) > Politics, Philosophy, Economics, Development, Geography Faculty of Arts and Social Sciences (FASS)
Interdisciplinary Research Centre:	Innovation, Knowledge & Development research centre (IKD)
Item ID:	27533
Depositing User:	George Callaghan
Date Deposited:	17 Mar 2011 11:04
Last Modified:	04 Oct 2016 10:59
URI:	http://oro.open.ac.uk/id/eprint/27533
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