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Developing corporate brands through considering internal and external stakeholders

de Chernatony, L. and Harris, F. (2000). Developing corporate brands through considering internal and external stakeholders. Corporate Reputation Review, 3(3) pp. 268–274.

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We argue that creating an appealing corporate brand requires consideration of both internal and external stakeholders. A model for managing corporate brands is described in terms of the process of increasing the congruency between brand identity components and narrowing the gap between a brand's identity and its reputation. Propositions are derived from the model and managerial implications explored.

Item Type: Journal Article
Copyright Holders: 2000 Palgrave Macmillan
ISSN: 1363-3589
Academic Unit/Department: Open University Business School
Item ID: 27478
Depositing User: Jan Swallow
Date Deposited: 22 Mar 2011 14:20
Last Modified: 22 Mar 2011 14:20
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