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The benefits of an e-business performance measurement system

Barnes, David and Hinton, Matthew (2010). The benefits of an e-business performance measurement system. In: Nansi, Shi and Silvius, Gilbert eds. Enterprise IT Governanace, Business Value and Performance Measurement. Hershey, PA: Information Science Reference, pp. 158–169.

DOI (Digital Object Identifier) Link: https://doi.org/10.4018/978-1-60566-346-3.ch011
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Abstract

This chapter investigates how organizations have been adapting their performance measurement practices in response to their adoption of e-business in their business operations. It aims to identify the features and benefits of an effective e-business performance measurement system. Twelve organizations known to have had some success in developing performance measurement systems suitable for the online environment were studied. The researchers found that these organizations adopted an incremental rather than a radical approach to changing their performance measurement system for e-business, thereby avoiding the costs and disruption associated with the introduction of more complex performance metrics. Secondly, they eschewed the use of best practice recipes (such as the balanced scorecard). The study concludes that although these results may be at odds with the prescriptive generic performance measurement literature, they may be appropriate for the current state of development of e-business.

Item Type: Book Section
Copyright Holders: 2011 IGI Global
ISBN: 1-60566-346-8, 978-1-60566-346-3
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 26556
Depositing User: Matthew Hinton
Date Deposited: 21 Jan 2011 15:08
Last Modified: 07 Dec 2018 09:48
URI: http://oro.open.ac.uk/id/eprint/26556
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