Staying calm in the face of adversity

Cornock, Marc (2009). Staying calm in the face of adversity. Nursing Standard, 24(8) p. 64.

DOI: https://doi.org/10.7748/ns.24.8.64.s56

URL: http://web.ebscohost.com.libezproxy.open.ac.uk/eho...

Abstract

The article discusses the role that complaint procedures play in ensuring quality assurance in health care. The author describes the formal procedure for how patient complaints against nurses are processed within Great Britian’s National Health Service. The article notes that the goal of the complaint process is to re-establish the integrity of the patient-nurse relationship.

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About

• Item ORO ID
• 25932
• Item Type
• Journal Item
• ISSN
• 0029-6570
• Academic Unit or School
• Faculty of Wellbeing, Education and Language Studies (WELS) > Health, Wellbeing and Social Care > Nursing
  Faculty of Wellbeing, Education and Language Studies (WELS) > Health, Wellbeing and Social Care
  Faculty of Wellbeing, Education and Language Studies (WELS)
• Copyright Holders
• © 2009 The Author
• Related URLs
• • http://nursingstandard.rcnpublishing.co....(Other)
• Depositing User
• Marc Cornock