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Staying calm in the face of adversity

Cornock, Marc (2009). Staying calm in the face of adversity. Nursing Standard, 24(8) p. 64.

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Abstract

The article discusses the role that complaint procedures play in ensuring quality assurance in health care. The author describes the formal procedure for how patient complaints against nurses are processed within Great Britian’s National Health Service. The article notes that the goal of the complaint process is to re-establish the integrity of the patient-nurse relationship.

Item Type: Journal Item
Copyright Holders: 2009 The Author
ISSN: 0029-6570
Academic Unit/School: Faculty of Wellbeing, Education and Language Studies (WELS) > Health, Wellbeing and Social Care > Nursing
Faculty of Wellbeing, Education and Language Studies (WELS) > Health, Wellbeing and Social Care
Faculty of Wellbeing, Education and Language Studies (WELS)
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Item ID: 25932
Depositing User: Marc Cornock
Date Deposited: 26 Jan 2011 14:51
Last Modified: 07 Dec 2018 09:47
URI: http://oro.open.ac.uk/id/eprint/25932
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