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The coming revolution in competence development: using serious games to improve cross-cultural skills

Andersen, Bjorn; Fradinho, Manuel; Lefrere, Paul and Niitamo, Veli-Pekka (2009). The coming revolution in competence development: using serious games to improve cross-cultural skills. In: The Third International Conference on Online Communities and Social Computing (OCSC 2009), held as part of the 13th International Conference on Human-Computer Interaction (HCI International 2009), 19-24 Jul 2009, San Diego, USA.

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Approaches to competence development have tended to focus on training to reach a required level of performance in simple and reproducible contexts, rather than in the more complex and hard-to-replicate contexts that characterize real-world projects, especially projects that involve people from other cultures. This paper explores how the Serious Games approach can be exploited to create skills in dealing with cross-cultural issues in project management. The degree of difference this can make to real-world performance is so dramatic that managers who have experienced it are seeing it not as a way to add Incremental Improvements to TEL (Technology Enhanced Learning) but as more of a Radical Innovation – a revolutionary change. Some of the main skills required in project management are reviewed, and different models of cross-cultural analysis applied to understand how the challenges of managing projects are increased by cultural issues. Our testbed for this is an EU project TARGET that is developing the next generation TEL approach. We describe its approach and look at how the TARGET serious game can be designed to achieve enhanced cross-cultural skills in users.

Item Type: Conference or Workshop Item
Copyright Holders: 2009 The Authors
Project Funding Details:
Funded Project NameProject IDFunding Body
Not SetNot SetEuropean Commission (Technology Enhanced Learning program)
Extra Information: Published in:
A.A. Ozok and P. Zaphiris (Eds.): Online Communities, LNCS 5621, pp. 413–422, 2009. © Springer-Verlag Berlin Heidelberg 2009
Keywords: serious games; inter-cultural; role playing; competence development environments
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi)
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Item ID: 25793
Depositing User: Paul Lefrere
Date Deposited: 23 Dec 2010 16:34
Last Modified: 27 May 2020 18:50
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