Service orientated product innovation for improved environmental performance: an exploratory case study of the air conditioning and cooling sector

Cook, Matthew; Maggs, Huw; Neame, Charles and Lemon, Mark (2006). Service orientated product innovation for improved environmental performance: an exploratory case study of the air conditioning and cooling sector. Environmental Sciences, 3(3) pp. 193–206.

DOI: https://doi.org/10.1080/15693430600900954

Abstract

The need to improve the environmental performance of production and consumption practices within advanced industrialised nations is widely accepted. Finding ways to satisfy demand using far fewer resources is central to research in this field. For many, the trajectories of service orientated products are thought to provide an opportunity to address this need and anticipate futures in which economic growth is de-coupled from resource use. This paper presents the findings of exploratory research in the air-conditioning and cooling sector, which sought to understand how these benefits might be realised. It suggests that these benefits will not arise as a result of economic restructuring but rather that a deeper understanding of the process of service innovation, which underpins trajectories of service orientated products, is required to develop effective policy.

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