Ball, Kirstie
(2008).
|
(Accepted Manuscript)
Due to publisher licensing restrictions, this file is not available for public download |
| URL: | http://www.uk.sagepub.com/booksProdDesc.nav?prodId... |
|---|---|
| Google Scholar: | Look up in Google Scholar |
Abstract
A call centre is a business function which processes large volumes of telephone calls from and to internal and external customers. They emerged in the service sector in the late 1980s, and were conceived as an efficient way to conduct sales, marketing, and customer service functions. The call centre industry has expanded internationally, call centres come in all shapes and sizes, and serve a wide range of business functions.
| Item Type: | Book Section |
|---|---|
| Copyright Holders: | 2008 Sage |
| ISBN: | 1-4129-1515-5, 978-1-4129-1515-1 |
| Academic Unit/School: | Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications Faculty of Science, Technology, Engineering and Mathematics (STEM) |
| Item ID: | 24670 |
| Depositing User: | Kirstie Ball |
| Date Deposited: | 17 Nov 2010 10:59 |
| Last Modified: | 14 Dec 2018 20:27 |
| URI: | http://oro.open.ac.uk/id/eprint/24670 |
| Share this page: |     |
CORE (COnnecting REpositories)
CORE (COnnecting REpositories)