Bell, Simon and Morse, Stephen
Learning from all sides: Triple Task as a new approach to problem solving.
In: Conference of the Operational Research Society (OR52), 07-09 Sep 2010, London, UK.
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This paper introduces the rationale behind a new approach to problem solving – Triple Task (TT) – and discusses how this adds new dimensions to problem solving. TT provides a means for groups to engage together in purposeful work and, at the same time, for facilitators to understand what may be influencing the outputs generated by groups; in particular the role of the group dynamic. The latter should help with the process of facilitation but could also help groups appreciate their own functioning. TT thus moves away from envisioning problem solving only as a means to an output but to a better understanding of process that arrived at the output.
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