Problem frames for socio-technical systems

Hall, Jon and Rapanotti, Lucia (2009). Problem frames for socio-technical systems. In: Zaphiris, Panayiotis and Ang, Chee Siang eds. Human Computer Interaction: Concepts, Methodologies, Tools, and Applications. Hershey, PA: Information Science Reference, pp. 713–731.

DOI: https://doi.org/10.4018/978-1-60566-052-3

URL: http://www.alibris.com/search/books/isbn/978160566...

Abstract

The systematic study of human-computer interaction has arguably been the most significant factor driving the exponential increase in technology acceptance, diffusion, and utilization, over the past two decades, as well as the technology-driven productivity gains that have benefited a full spectrum of organizations.

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