Hall, Jon and Rapanotti, Lucia
(2009). Problem frames for socio-technical systems.
In: Zaphiris, Panayiotis and Ang, Chee Siang eds.
Human Computer Interaction: Concepts, Methodologies, Tools, and Applications.
Hershey, PA: Information Science Reference, pp. 713–731.
The systematic study of human-computer interaction has arguably been the most significant factor driving the exponential increase in technology acceptance, diffusion, and utilization, over the past two decades, as well as the technology-driven productivity gains that have benefited a full spectrum of organizations.
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